Screen Shade

1)Composition：75%PVC, 25% Polyester

2)Thickness: 0.65mm ±5% 

3)Width: 3m, 4m

4)Opening Ratio: 10%

5)Tensile Strength: Warp Direction ≥1580 N/5cm, Weft Direction ≥1590 N/5cm

6)Fire Standard: California US Title19

Shutter

1)Material: Aluminum Alloy (6063-T6)

2)Frame finishing: Powder coated

• If You are in Melbourne, We will Deliver to Your Address. If You are not in Melbourne, Collect from Depot is Required: As our items are shipped as bulky freight on pallets, residential delivery is not available. Collection from the depot is required upon SMS/email notification from Big Post.

• We proudly ship to VIC, NSW, QLD and SA.
  Shipping Costs and Shipping Time
  Estimates:
• Victoria: $299, within 7~10
       business days
• NSW, QLD, SA: $599, within 14~20
       business days
  
  
• Damage Upon Arrival: If the products are damaged upon arrival, please inform the delivery driver immediately and email us within 2 days of receiving your item with photos that clearly show the product's damage and any damage to the packaging. We will arrange for a replacement and pick up the damaged item for a damage assessment.

Once the payment is confirmed, your order cannot be canceled and refunded.

However, if the order has not been dispatched when we receive your request, we will void your order and issue a refund for 98% of the total order amount to your original payment method. The remaining 2% is withheld to cover the non-refundable transaction fees charged by the Shopify platform.

If the order has been dispatched, you may return the item to us within 7 working days (starting from the first day you receive the item) to receive a full refund of the order amount, minus a Restocking Fee to cover our reasonable costs directly arising from the transaction. The Restocking Fee is 10% of the product price (excluding delivery charges) and is intended to cover:
(i) the loss in value of the Product between the date of your transaction and the date of cancellation;
(ii) our reasonable costs incurred in storing and insuring the Product while the agreement was in force;
(iii) our reasonable administration costs in relation to your transaction.

Please Read The Reture Policy on Home Page Bottom Carefully.

Layered Warranty Details

Your Pergola comes with different levels of warranty coverage to ensure long-term satisfaction:

• 10-Year Coverage: Applies to the primary structure of the Pergola (such as columns, base plate, beams)
• 5-Year Coverage: Reserved for mobile elements like opening and closing mechanisms. (such as screws, Louvers, Hand crank and mechanism)
• 2-Year Coverage: Pertains to accessories and electrical components.